FAQ

Regarding Order Placement

1. Am I required to pay VAT (Value Added Tax) on my purchase?
   No. All displayed prices are final and inclusive of any applicable taxes and duties. You will not encounter any additional charges at checkout or upon delivery.

2. Which payment methods are available on your website?
   We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.

3. Do you ship orders to destinations outside your country?
   Yes, we ship worldwide. Orders are dispatched from our nearest regional warehouse to ensure faster delivery.

4. Is it possible to complete payment via telephone?
   For security reasons, we do not process payments over the phone. All transactions must be completed securely through our online checkout system.

5. Are transactions on your website protected and secure?
   Absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure all your payment and personal details are fully protected.

6. What steps should I take if I encounter an error during credit card payment?
   Please ensure your card details are entered correctly and that your bank authorizes international transactions. If the issue persists, try using an alternative payment method or contact your bank. You may also reach out to our support team for assistance.

7. What occurs if my order is not confirmed but my card shows a charge?
   In such cases, the hold on your funds is typically released by your bank within 3-10 business days. If the order was not confirmed, no actual charge will be processed. If the amount is deducted, please contact us with your details, and we will investigate immediately.

8. If I am unable to finalise an order online, how can I proceed?
   You may contact our Customer Support team via email or live chat. We can guide you through the process or, where possible, provide a secure payment link to complete your purchase.

Regarding Order Processing

1. Are all products, including popular team jerseys, currently available in stock?
   Most items are in stock and ready to ship. Due to high demand during key tournaments, some popular jerseys may sell out quickly. Real-time availability is shown on each product page.

2. Can modifications be made to an order after the payment has been processed?
   Changes can only be made if the order has not yet entered the packing process. Please contact us as soon as possible, and we will do our best to assist you.

3. Is order cancellation permitted after purchase?
   Yes, you may cancel your order within 1 hour of placement, provided it has not been prepared for shipment. For cancellations, please refer to the procedure below.

4. What is the procedure to cancel an order?
   Please contact our Customer Support team immediately via email or your account dashboard with your order number. We will confirm if cancellation is possible and process it promptly.

5. What shipping methods do you offer and what are the estimated delivery times within Europe?
   We ship from regional warehouses within the EU using tracked services. European deliveries typically take 7-10 business days. Global shipping times range from 7 to 20 business days, depending on the destination.

6. How can I monitor the status of my shipment?
   Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress directly on the carrier’s website or in your account.

7. What should I do if my order does not arrive within the expected timeframe?
   Please first check your tracking details for updates. If there is no movement or the delivery is significantly delayed, contact our support team with your order number, and we will investigate with the carrier.

Regarding After-Sales Service

1. What is your return policy for items bought through your online store?
   We offer a 14-day return period from the date of delivery for items in unused and original condition, with tags attached. Personalized or special-order items may not be eligible unless faulty.

2. How long does an exchange or refund typically take to process?
   Once we receive the returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the timing for the funds to appear depends on your bank or payment provider.

3. Are any extra charges applied for returns or exchanges?
   Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We do not charge additional handling fees for processing returns or refunds.

EuroSoccerShop Team